SmartLab® Education Private School

STUDENT SERVICES : POLICY

Refund Policy

Withdrawal / Transfer Policy

Transfer of School Policy

Grievance Policy

Refund Procedure

Withdrawal / Transfer Procedure

Confidentiality of Data Policy

Refund Policy

Our Refund Policy can also be found in student contract and student handbook.

Click here for Refund Request Form.

Refund Procedure

Withdrawal for Cause

Subject to Force Majaure, the Student shall be entitled to immediately withdraw from the Course by giving written notice to SmartLab® Education Private School of his/her intention to do so under the following circumstances:

SmartLab® Education Private School fails, for any reason, to commence the Course on the Commencement Date;
SmartLab® Education Private School fails, for any reason, to complete the Course by the Completion Date;
SmartLab® Education Private School terminates the Course for any reason prior to the completion of the Course; or
SmartLab® Education Private School is in material breach of its obligations under this Agreement.

Refunds for Withdrawal for Cause:

SmartLab® Education Private School shall, as soon as practicable after receiving the Student’s notice of withdrawal under Withdrawal for Cause (and in any event no more than seven (7) working days after receiving such notice) refund to the Student:

the entire amount of the Tuition Fees and Deposit; and
the Non-Tuition Fees and/or Additional Fees

Refunds for Withdrawal without Cause

Where the Student withdraws from the Course for any reason other than those set out in Withdrawal for Cause or Force Majeure, SmartLab® Education Private School shall, as soon as practicable after receiving the Student’s written notice of withdrawal (and in any event no more than seven (7) working days after receiving such notice) refund to the Student the entire amount (100%) of the School Security Deposit (less all such deductions which the PEO is entitled to make) together with the following sums stated (less any applicable bank administrative charges properly paid/payable under the Fees Protection Scheme):

% of [the aggregate amount of the Course Fees and Additional Fees paid]	If Student’s written notice of withdrawal is received
75%	More than [14] days before the Commencement Date
50%	Before, but not more than [14] days before the Commencement Date
30%	After, but not more than [7] days after the Commencement Date
15%	More than [7]* days after the Commencement Date, but not more than [14]* days after the Commencement Date
0%	More than [14] days after the Commencement Date

No Refund

A student requests to withdraw from a course for whatever reasons, fourteen (14) days after the course’s Commencement Date shall not be eligible for any refund unless its within the cooling off period.
A student’s enrolment in the course was cancelled and/or the student is expelled from the course or the School, for breach of the School and/or government agencies/authorities rules and regulations and/or laws of Singapore, shall not be eligible for any refund.
Administrative fee is non-refundable
Registration fee to CIE is non-refundable
Examination fees paid to respective external Examination Boards are not refundable

Final Settlement :

The student, upon receipt of any refund from the School, agrees that the refund amount is final, the student’s request for refund of the course or service fees is fully settled and the student shall cease to pursue any further claims from the School for any other refund of the said course or service fees.

Cooling off Period

The PEI shall provide the Student with a cooling-off period of [7] working days after signing this Agreement. Within these [7] days and regardless whether the Course Commencement Date has passed, the Student can submit written notice of withdrawal to the PEI and receive the Maximum Refund amount stipulated by the PEI under Withdrawal without Cause and Refund (less any Course Fees consumed by the Student if the withdrawal date is later than the Course Commencement Date and the Student has started the Course, any PEI administrative charges which are stipulated in the Miscellaneous Fees and any applicable bank administrative charges properly paid/payable under Fee Protection Scheme).

Withdrawal / Transfer Policy

Student transfers from courses within SmartLab® Education Private School shall be deemed as withdrawal (termination) of existing course and application for new course accordingly. Our refund policy shall apply unless otherwise agreed between SmartLab® Education Private School and the student.

Note that transfer of course within SmartLab® Education Private School is subjected to school approval depending on the eligibility of the student in meeting all the pre-requisites of the new course.

Student is required to submit a new application for the new course. Waiver of registration fees is subjected to school approval. Signing of new contract and SEC form with new escrow account are required. Cancellation of existing student pass and application for new Student’s Pass with ICA is required for foreign student. Note that approval for new Student’s Pass is subjected to ICA approval.

Students withdrawal from SmartLab® Education Private School shall be deemed as termination. A student who withdraws from SmartLab® Education Private School to enroll with another school/training center shall cease to be our student and in the case of international students, the student pass is non-transferable and shall expire upon the successful withdrawal. Our refund policy will apply thereafter accordingly.

Notice of approval/rejection to student for request of transfer/withdrawal will be given to student/parent within 4 weeks from the date of transfer//withdrawal request received. Note that approval from student’s parent/guardian on the request for transfer/withdrawal is required for students below the age of 16.

Click here for Transfer / Withdrawal Form.
Click here for Transfer of Course Procedure.
Click here for Withdrawal Procedure.

Withdrawal / Transfer Procedures

Internal Course Transfer Procedures

In the event of request is rejected, the student may chose to continue with current course or withdraw the course. For withdrawal, refer to Course Withdrawal Procedures.

Course Withdrawal Procedures

ICA requirement on Change of Schools / Courses of Study:

For students who are applying for a new student's pass to take up a different course or study in a different school, please submit applications at least 4 weeks before the commencement of the new course or at the new school. The basic documents required would be:

2 copies each of Form 16 and Form V39S duly completed and signed by applicant and local sponsor at the relevant sections (The first set of forms must be original. The second set may be photocopies of the original set).
Applicant's travel document, Student's Pass card, Visit Pass and Disembarkation/ Embarkation (green) card;
Disembarkation/Embarkation card - IMM 27 (white) duly completed;
Local sponsor's identity card;
1 copy of Form V36A duly completed and signed by the school.

Transfer of School Policy

A student who withdraws from SmartLab® Education Private School to enrol with another school/training center shall cease to be our student and in the case of international students, the student pass is non-transferable and shall expire upon the successful withdrawal. Our refund policy will apply thereafter accordingly.

ICA requirement on Change of Schools/Courses of Study for students who are applying for a new student's pass to take up a different course or study in a different school. For change of schools/courses of study, please submit applications at least 4 weeks before the commencement of the new course or at the new school. The basic documents required would be:

2 copies each of Form 16 and Form V39S duly completed and signed by applicant and local sponsor at the relevant sections (The first set of forms must be original. The second set may be photocopies of the original set).
Applicant's travel document, Student's Pass card, Visit Pass and Disembarkation/Embarkation (green) card;
Disembarkation/Embarkation card - IMM 27 (white) duly completed;
Local sponsor's identity card;
1 copy of Form V36A duly completed and signed by the school.

Confidentiality of Data Policy

All Students’ personal information received and shared will be treated as private and confidential and belongs to the sole property of SmartLab® Education Private School. Unless required by law or other statutory regulations, SmartLab® Education Private School is committed to maintain the confidentiality and undertakes not to divulge and any dissemination, duplication and distribution of such information.

Grievance Policy

SmartLab® Education Private School encourages feedback and suggestions from students. SmartLab® Education Private School will investigate and act to resolve concerns within (15) working days, depending on the complexity of each case.

Students can submit a formal grievance feedback by completing the “Complaint Form” which can be obtained from our Customer Service Officers.

Click here for the Complain Resolution Process for Non-assessment issue

Should the student want to appeal against the assessment results, the student can email to Principal or Vice Principal (Student Affairs) to seek redress. The complaint can be due to one of the following reasons:

Incorrect marking

Unfair assessment paper

Leak of assessment paper

One of the external members of the Examination board would undertake the investigation and response to the student.

Click here for the Complain Resolution Process for Assessment issue.