FAQ's
 
Click on the Question to View the Answer
General

1.   Tell me more about SmartLab®?

- SmartLab® was founded in 1999 by a team of returned UK scholars.

- 9 branches in Singapore, of which 1 are designated for private school.

- MOE approved private school.

- Approved Cambridge International Centre.

- Diploma for Teachers and Trainers – accredited by University of Cambridge International Examinations (CIE).

- Diploma in Business - accredited by University of Cambridge International Examinations (CIE).


2.   Are there special support services for international students?

If you need any support or assistance in any range from helping you look for accommodation to advice on financial, social and other matters, you can look for the representative of your country or convey your message to your teacher / the customer service officer present. We will make sure that the message is sent to the right person and we will try our best to provide you support. At the same time The Singapore Tourism Board also has a dedicated Student Services Department who will provide information and advice to all international students, regardless of the school they are from. Students may call (+65) 6831 3764, Mondays to Fridays, during usual working hours.

3.   What is and how long is the admissions procedures?

Details of the admission procedures can be found in Application Procedure of the course. Please visit the website of the course to get the details of the selected course.

4.   What is the last day to submit the application?

Please visit the course website to find the details of the course timetable. Do also note that to enjoy the early birds discount, the application has to be submitted before the discount period ends.

5.   What is the difference between SmartLab® and other private schools?

- Widely known for result improvement in our students over the past 8 years. Improvement of our students’ results can be viewed here.

- Our school comprise of a dedicated team of full time teachers led by our principal, Ms. Hazel Poa.

- Activities and workshops aimed at motivating students, building confidence and resilience.

- Emphasis on understanding to ensure true learning and lasting comprehension.

- Individualized teaching incorporated in a group setting through our student profiling so as to cater to and maximize individual student's potential.


6.   Please tell me more about the principal of this school?

Ms Hazel Poa is one of the founders of SmartLab®. With 14 years of teaching experience in Mathematics from Sec 1 to JC 2, she has helped her students achieve their best in academic results, turning many under-performers into high-scorers. She is also the key author of all mathematics notes used in SmartLab®.

Ms Hazel Poa received her 1st Class Honors degree in Mathematics from Cambridge University in England, under the PSC Scholarship. She exemplifies academic excellence even from young, having achieved full distinctions in her O Level examinations and A Level examinations, apart from receiving her Master of Mathematics degree also from Cambridge University.


EduTrust

1.   What is Edu Trust Certification?

EduTrust is a voluntary certification scheme that helps to distinguish higher quality players in Singapore’s private education industry. A PEI is awarded EduTrust certification if it has achieved the stipulated standards in the areas of:

  • Management Commitment and Responsibilities
  • Corporate Governance and Administration
  • External Recruitment Agents
  • Student Protection and Support Services
  • Academic Processes and Assessment of Students
  • Quality Assurance, Monitoring and Results

An EduTrust-certified school is one that has been assessed by CPE and found to have:
  • academic processes that are high quality and meet the needs and expectations of its students and the industry
  • appropriate methods of assessment to achieve desired learning outcomes
  • appropriate teaching staff to deliver the courses
  • provided comprehensive support services and medical insurance and created a conducive environment for learning
  • managed its resources, facilities, infrastructure and environment optimally to support its educational goals and provided for continual improvement and growth
  • effective mechanism in place to select, manage and monitor its agents to ensure they continue to deliver quality and ethical services
  • provided student protection through clear and transparent contracts
  • set clear and fair refund policies
  • provided protection of students’ fees
  • maintained reasonable financial health and credit rating

2.   What is Student Protection Scheme (SPS) and how can it protect Students?

The Fee Protection Scheme serves to protect the students’ fees in the event a PEO is unable to continue operations due to insolvency, and/or regulatory closure. Furthermore, the FPS protects the student if the PEO fails to pay penalties or return fees to the student arising from judgements made against it by the Singapore courts.

EduTrust-certified private education institutions are required to adopt the Fee Protection Scheme to provide full protection to all fees paid by their students. All fees refer to all monies paid by the students to be enrolled in a private education institution, excluding the course agent commission fee(if applicable), miscellaneous fees(non-compulsory and non-stand fee paid onlywhen necessary or where applicable, for example, the re-exam fee or charges for credit card payment etc) and GST.

SmartLab® has adopted Master Escrow scheme (via DBS bank) to provide fee protection to all her students.

3.   How can a prospective student find out if a particular school has attained EduTrust for Education status?

All EduTrusted PEOs will be listed on Council for Private Education website at www.cpe.gov.sg. Alternatively, the prospective student can always contact CPE for further enquiries on the list of EduTrusted PEOs.

4.   How is the Student Contract useful?

All EduTrusted PEOs are required to have a Standard Students Contract. This contract will provide more transparency for enrolling international students, detailing information such as course fees, start and end date of course, facilities provided by the schools and recourse in the event of the need for fee refund etc.

Student Pass and Visa

1.   Do I need Visa and students pass to study in Singapore?

Any international student wishing to study full-time in Singapore is required to apply for a Student's Pass and visa (if applicable) from the Immigration & Checkpoints Authority (ICA). For applicants who require a visa to enter Singapore, please ensure that your application for the Student Pass is submitted to the ICA at least 2 months before the commencement date of the course.

Basic requirement:

  • Applicant must first be accepted by an approved Singapore institution to pursue an approved full-time course.

  • A local sponsor is required for the application for a Student's Pass. Local sponsor must be a Singapore Citizen/Singapore PR above age of 21 or the educational institution where applicant intends to study. (Exception: A local sponsor is not needed for students applying to the polytechnics and universities - 5 local polytechnics, NUS, NTU, SMU, INSEAD & University of Chicago)

  • Student's Pass application must be submitted at least 2 months in advance and not more than six months from the course commencement date.

  • The normal processing time is about 4 weeks, though some applications may take a longer time to process.


For more information, please refer to www.ica.gov.sg


2.   What documents do I need to prepare for applying student pass?

Following documents( Original & Translation) are required for processing of Student's Pass

  • Birth Certificate (notarised and translated)

  • Immigration & Checkpoints Authority (ICA) Student’s Pass application forms (Form V36A and Form 16)

  • ESCROW form (obtained from school)

  • Highest Qualification Certificate (notarised and translated)

  • Highest Qualification Transcripts (notarised and translated)

  • Passport Photocopy

  • Change-of-Name Deed

  • Proof of Financial Support (For Applicant From Visa-Required Countries)

  • 3 pcs. of Passport-Sized photos

  • Bank Details for Student Protection Scheme (Escrow)

  • Parent’s & Applicant working statements (if any).



3.   How much security deposit is required from the local sponsor upon approval of student pass application?

A security deposit may be required from local sponsor upon approval of student pass application.

Country

Rate per person and Form of Security Deposit

Malaysia and Brunei

Nil

Indonesia, Philippines and Thailand

S$1,000 in the form of a Banker's Guarantee from any established banks in Singapore or Cashier's Order or NETS

People's Republic of China,India, Bangladesh and Myanmar

S$5,000 in the form of a Banker's Guarantee from any established banks in Singapore or Casher's Orde

Others

S$1,500 in the form of a Banker's Guarantee from any established banks in Singapore or Cashier's Order or NETS



Exemption from the security deposit requirement may be granted to:

  • Malaysians / Brunei nationals

  • Holders of valid Dependent's Pass, long term social visit pass and work pass

  • Children of Singapore Citizens / Permanent Residents

  • Foreign students who study in kindergartens registered with Ministry of Education / Childcare centres licensed by MCYS

  • Foreign students who attend a full-time course at an approved private education organization that is awarded Singapore Quality Class for Private Education Organisation, or SQC(PEO), by SPRING, Singapore

  • Foreign students who pursue a full-time university degree (Graduate / Post-Graduate) programme at an approved private education organization.



4.   Do I need medical examination for getting Students Pass? Must my medical examination be done in Singapore?

If you are a new applicant and not in Singapore, the medical examination can either be done in your home country or in Singapore by a qualified doctor. However, the medical examination required for subsequent renewal of the Student's Pass must be done in Singapore. The doctor must record and certify the results of the medical examination in the designated medical report form. The medical report should not be issued more than 3 months from the submission date of your application or renewal. If a medical report was submitted to ICA or MOM not more than 2 years from your submission date, there is no need to re-submit a fresh medical report. (The above requirement is not applicable to applicants who are below 15 years old.)

Fees and Financial Information

1.   What is the cost of the whole course?

Please select the course you want to attend from the drop down list (on the top of this page) to find in details the cost breakdown of the whole course.

2.   What is the mode of payment?

Note that the cheque is made payable to SmartLab Education STFA (Escrow) which will be deposited to DBS bank. Also note on the following information when you make your payment;
  1. Bill Reference Number – can be obtained from the Payment voucher to be given by Smartlab Education Private School before due dates on course fees.

  2. Escrow Account Name – Smartlab Education STFA (Escrow)

  3. Escrow Account Number - 003-905266-9
Student’s guide to payment of course fees
 
If you have a DBS or POSB account, electronic payment is the most convenient method for you:
DBS iBanking(personal internet banking)
DBS Cashline
DBS Credit Card
DBS Savings/Current
POSB Savings/Current

DBS & POSB ATM
DBS Savings/Current
POSB Savings/Current
Instructions
  • Select Bill Payment
  • Look for Student Fees Escrow A/c from the payee list
  • Enter your 10-digit Bill Reference No. (omit the dashes)
If you haven’t got a DBS or POSB account, we have these convenient payment channels for you:
Cash at any DBS Branch

Cheques (include Cashier’s Order/Draft & Money Order)
  • Mail it to P.O. Box 125 SingPost Centre or
  • Drop it at any DBS or POSB Quick Cheque Deposit Box
Instructions
On the cash deposit slip or behind the cheque
  • Write your 10-digit Bill Reference No. (omit the dashes)
  • Write the PEI’s Escrow account name & number
Escrow Acc Name: Smartlab Education STFA (Escrow)
Escrow Acc Number: 003-905266-9
If you are paying from overseas by Telegraphic Transfer

Beneficiary Bank Details                                                                                        Remittance Details
Beneficiary’s Bank: DBS Bank Ltd                                                                          - Course ID
SWIFT BIC Code : DBSSSGSG                                                                               - Course Name
Beneficiary Name : [insert Escrow Account Name]                                             - 10-digit Bill Reference Number
Beneficiary Account No : [insert Escrow Account Number]                                - Student Name
 
 Please pay the exact amount as on the Payment Voucher and not any more or any less.


3.   What is Master Escrow Agreement?

Master Escrow is a form of Fees Protection Scheme that indemnifies the students for their tuition fees paid before commencement to the School.

Fees Protection Scheme is a scheme that serves to protect students’ fee required by EduTrust Certification from CPE in which Smartlab has put in place in the form of Master Escrow Agreement (with DBS).

Click here to view a copy of the master escrow agreement dated 9 September 2004.


4.   Are their any discounts or scholarships available?

SmartLab provides early birds discount for its various courses. Please select the course you want to attend from the drop down list (on the top of this page) and view the payment options applicable to the respective course.

5.   Is there refund policy?

You may find the details in the refund policy.

6.   If my student’s pass is rejected, will there be any refund?

If the student’s pass is rejected, the tuition fees will be refunded to the student within 14 days. Note that the non-tuition fees are non-refundable. Refers to the details of the Refund Policy.

7.   While at School can I work part time / weekend to earn extra money.Is it legally allowed? What types of jobs are available?

You are not allowed to engage in any paid employment or in any business, profession or occupation in Singapore during the validity of your Student's Pass unless you are issued with a valid work pass under the Employment of Foreign Manpower Act (Cap. 91A). You may also wish to refer to the Ministry of Manpower's website. Violators will be prosecuted by law.

8.   What does the administration fees include?

- Notes and worksheets.

- Materials for science practical.

- Assessment tests.

- Fee is applicable for the entire duration of the course.


9.   Does the tuition fee include the exam fees?

- No. Exam fees are not included.

10.   Can SmartLab Education Private School register students as private candidates with SEAB?

Yes. O/A - Level examination fees are collected by SmartLab Education Private School in cash only and we will then make the payment to SEAB. Student may register on their own if they wish to.

11.   How much is the fee for registering examination as a private candidate and when is the registration period?

- The actual fee will only be released in SEAB website when its open for registration. Students are required to pay the fees directly to SEAB. SmartLab® will provide assistance to students for the registration.

- Registration period and exam fees : Refer to SEAB website.


Living and other information

1.   Does SmartLab provide accommodation? Or will it help is in finding accommodation?

No, we do not provide any accommodation. Finding accommodation is very easy in Singapore. Websites like www.easyroommates.com and www.singaporeexpats.com have regular postings of houses/ rooms for rent. The price of the room is based on the location, the kind of room and the facilities of the house. You can contact the advertiser and find a room / house for yourself even before you reach Singapore. There are many students hostel / paying guest accommodation options available for you to consider, as well.

2.   What is the expected cost of accommodation and other living expenses?

The standard of living in Singapore is amongst the highest in Asia. Compared to countries in western continents, the cost of living here is relatively low, and basic items like food and clothing are very reasonably priced.

When planning your budget, you will need to cater for these items:

  • Accommodation

  • Utilities

  • Food

  • Transport

  • Clothing

  • Telecommunications

  • Books & Stationery

  • Medical/Hospitalisation Insurance

  • Personal Expenses



An international student in Singapore spends on average about S$750 to S$2,000 a month on living expenses. This amount of course, varies depending on your individual lifestyle and course of study. These estimated cost ranges in the Table below gives a rough guide of the basic expenditure an international student may incur per month.

Item

Cost per month

Accommodation

$400 - $1,500
(rental varies with geographical area, type of accommodation, demand, facilities provided and the number of people sharing)

Utilities

$80 - $100
(not applicable for boarding schools)

Food

$300 - $450 (Based on $10-$15 a day for 3 meals)
Note: Boarding schools usually provide 2 meals a day and Halls of Residence provide meals at extra charge.

Public Transport

$20 - $150

Telecommunications

From $30
(varies with usage and promotional packages subscribed)

Books & Stationery

$30 - $100
(varies with course of studies)

Medical Hospitalization Insurance

$5 - $300
(depending on insurance policy)

Personal expenses

$100 - $300(varies with individuals)
(clothes, toiletries, entertainment, haircut, miscellaneous)



Please note that the average estimates were derived based on prices in Singapore Dollars as at Nov 2007 and they serve as a reference only.


3.   Do we get a vacation or break during the course?

Please select the course you want to attend from the drop down list (on the top of this page) and view the course timetable to get an understanding of the course structure and class details. Also note that there will be no classes on public and national holidays.

4.   What is the weather like in Singapore?

Like most of Southeast Asia, Singapore is generally hot and humid. It's warm and humid year round, with the temperature almost never dropping below 20°C (68°F), even at night, and usually climbing to 30°C (86°F) during the day. Recent times, it even reached till 35°C. Humidity is high, mounting over a 75% mark. November and December is the rainy season. June-August is considered to be the best time to visit, but even then it rains often. Don't let the climate stop you from going, however. Most buildings are air-conditioned (to the point that you may want to take a sweater), and pains have been taken to make everything as comfortable as can be, all things considered. When it does rain, it's generally only for a short period. For those who enjoy the sun and the beach, Singapore is an ideal place for beach lovers, as you get the hot hot sun throughout the year.

5.   Will students have Internet Access in School?

Singapore is known to have the most readily available Internet in all of Asia. In the major shopping complexes, business district wireless Internet is freely available by wireless@SG. Other than that you can sign up for various broadband and wireless Internet packages provided at reasonable prices by the various Internet Service providers of Singapore. At the centres which have wireless internet broadband, candidates can go online using their own laptops.

6.   Will we have airport pickup?

Please contact us for details.

7.   Are Orientation Programmes available to help students familiarize themselves to living and studying in Singapore?

Yes, orientation programmes are available to cater to the needs of newly arrived international students. Education Services Division of Singapore Tourism Board (STB) organizes regular full-day orientation programmes and students can check on the dates and timing at their website (www.singaporeedu.gov.sg) or call (65) 6831 3764 for details. This programme comprises of 2 components - Orientation Talk (offered Free-of-Charge) which deals with topics on student pass matters, Singapore Education, law and order, accommodation matters etc and Orientation Tour (offered at special student rate) which highlights the housing estates, public amenities and facilities, key city sights and lifestyle in Singapore.